UnCommon Sense® Back Issues

Back Issues Available:

2011

• 7/11
  Don't Die Just Yet
  Are You Ordinary?
  Mid-Year Assessment
  Reconsidering Collection Staffing Strategy
  Combining Office Staffs: Sticky Problem
  Staff Raises? Really? Seriously?
  
• 6/11
  Bite-Sized, Delicious and . . .Free!
  Transferring Practice Goodwill
  "Goodwill? Hooey!"
  The 'Three Filters' Test
  Characteristics of Good Managing Partners
  Paying Your Managing Partner?
  Play Favorites
  Boring but Important--part 3
  
• 5/11
  Master Plan 2010
  Reducing Errors
  Get Referral Source Feedback
  Need a Consultant?
  Double Discounting?
  Boring but Important--Part 2
  A Good Reputation Requires Honorable Character
  
• 4/11
  Boring But Important
  Urge to Merge?
  Battling the Clerks
  Monitor These Key Billing Signs and Symptoms
  Hone Your Message
  Meeting Math
  "Another New Thing?"
  
• 3/11
  The Tyrany of the Urgent
  Productivity News: MD Pay per RVU
  Serenity! RIGHT NOW!
  'Work' the Medical Staff
  Get Creative with Your Lease
  ACOs? Again?
  A Little Help, Please!
  
• 2/11
  First Quarter: Check on Your AR
  Get Quoted More
  "Why Does She Still Work Here?"
  Get the Best from Midlevel Providers
  
• 1/11
  2011 Practice Wish List
  What's the Best Size for a Practice?
  Accounting Run Wild
  What if You Die?
  Shutting Down?
  

2010

• 12/10
  Don't Make These HMO Patient Mistakes
  Year-End Quiz for 2010
  Resolve Your Uncollected Receivables
  Dishing the Dirt
  Partner Making You Crazy?
  Meet the UnCommon Sense Team
  
• 11/10
  Is Your Group Wasting Money?
  Get Some Help
  How to Sell Your Practice
  Dress Codes: Delicate Subject
  Pay Fair Provider Salaries
  
• 10/10
  Chery Picking 101
  Obey the Law
  Shake-up Your Front Desk
  Get Ready for the 2011 Fee Increase
  "This is My Third Call?"
  Let Your Staff 'In'
  After 8 Years: British EHRs
  
• 9/10
  Management Metrics: Pulse Points for your Practice
  BOE Insurance Trap
  Get a Competitive Advantage
  Give Your Manager Some Feedback
  Generate More Referrals
  
• 8/10
  Another Decision Landmine
  Why are Bankers So . . .?
  EMR Money Coming?
  Your Favorite Thing: Performance Reviews
  Fundamentals of Business Law
  Need Key Man Insurance?
  
• 7/10
  Keep Your Finger on the Pulse
  Phone Messages Going Paperless?
  Templating Your Phone Message
  Ask Smarter Questions in Interviews
  Control Supply Costs
  Tried and True Telephone Tips
  
• 6/10
  "And Just What Did She Mean by Thal?"
  Make Your Schedule Work
  Quit Playing Third Party Softball
  New Colleague? Don't Pay Too Much
  Still Contracting for Discounts?
  
• 5/10
  Spring Cleaning Time
  In Doubt? Chuck it Out!
  Mistakes Were Made
  Get the Data on Abusive Payers
  Keep Trackl of Insurance Denials
  Background Checks: Be Thorough
  Avert Crippling Arguments Over Expenses
  Variable Expense Indexing
  
• 4/10
  Okay, What Does ObamaCare Mean for Physicians?
  Here's What's Wrong With Your Receptionist
  Make Collection Follow-up a Routine
  Ten Personnel Myths
  
• 3/10
  Some Simple Tests of Reasonableness
  Pursuit of Happiness
  Negotiation: It's Just Persuasion
  Catch Insurance Cheats
  
• 2/10
  What's the Deal with CPAs?
  Get Your #1 Portal Under Control
  Leadership 101
  Collections Fair Play
  Expect? Inspect!
  Disability Compliance
  
• 1/10
  "I Don't Have Time to Babysit Staff!"
  How to Earn Patient Loyalty
  Home-Based Staff
  Merging Practices to Find the "Sweet" Size
  Spreading the Gospel
  Retail Practice? Why Not?
  

2009

• 12/09
  Consult Codes in 2010
  Trends to Watch in 2010
  Inspect Your Personnel Files Now
  'Meaningful Use' Criteria Released but HER Money Still Out of Sight
  Run On Time in 2010
  Thinking About a Budget for 2010
  PQRI: Worth the Trouble?
  Etiquette in the Way?
  
• 11/09
  Wage and Benefit Competitiveness
  Here's an Excuse for a Little Festival
  Payer Problem? Google It.
  New Doctor Revolving Door
  Coding: Keep a Balanced Perspective
  
• 10/09
  Got Illiterates? Fix It.
  Forget Innovation: Just Copy
  Collection Benchmarks
  The Trouble with Webinars
  Form Does Double Duty
  Try This Idea: Payroll RVUs
  Review Your Manager
  Have a Problem? Ask a Question.
  
• 9/09
  It's Time for Performance Reviews
  Spare the Muscle When Cutting Out Fat
  Time to Multiply by 1.2
  Don't 'Lose' Hospital Charges
  ICD 10: Beware the Next Y2K Con
  
• 8/09
  Put Management Back in Managed Care
  Don't Let 'Experts' Wear You Down Paying for EMR
  Independent Contractor Tax Hazard
  Embrace Part Time Workers
  Wisdom from the General
  What About the Nonpoor Uninsured?
  
• 7/09
  Having Any Fun?
  What if Your Partner Quits?
  Write Once, Use Many
  Phone Technology 2009: VoIP v. PSTN
  Manager In Control?
  Why Don't Physician Fees Rise?
  
• 6/09
  Paying Doctors for Administration
  Legal Advice: Wasteful or Wise?
  Hiring: Try Everything at Once
  Watch Out for this Receivables Wrinkle
  Avoid Email Strife
  'Reach Out' for New Patients
  
• 5/09
  Let's Rethink Paid Time Off
  Beware the Silent Complainer
  When a Partner's Disabled
  Tough Economy: Watch for Theft
  'Bright Idea' Quiz
  Will Paying on Productivity Ruin Our Group?
  Are Discounted Patients Crowding You?
  
• 4/09
  'Go Live' Worst Idea EVER!
  Staff Favoritism
  Sharp Decreases in Midlevel Provider Cost
  Be the Squeekiest Wheel
  Hiring Physicians? Be Careful!
  Slack in Your Schedule? Stir Things Up
  New COBRA Rules in Brief
  Yellow Light: Managers with Problems
  Myths about Managers
  Winning Thoughts
  How's that 'Transformation' Working for You?
  
• 3/09
  "I Agree . . . NOT!"
  Trimming Overhead?
  Names in the Office
  Sharing the Burden
  Good Enough for Government Work?
  Other Consultants Inspire Us Sometimes
  
• 2/09
  Projects for 2009: Choose Carefully
  Health Care Rationing American Style
  Develop Your Manager
  Everything Counts
  Time to Say Goodbye
  Concierge Practice?
  
• 1/09
  Try this Trick for 2009
  New Years' Resolution #1: Collect More
  Groups Without Walls: Hard. Rewarding?
  Cash Collections: What's Your Standard of Care?
  "Let's Get a Management Consultant!"
  

---

2008

• 12/08
  Predictions for 2009-2011
  Prepare for the January Crunch
  High Touch and High Tech
  Never Say . . .
  Fix Your Problem Partner
  Get More Efficient Eight Ways
  Quality: Just Enough
  
• 11/08
  Manage Your Largest Cost Item Better
  Staff Roster: Get it Right
  Eligibile Patients: Think Clearly
  "I Hesitate to Ask . . ."
  What Kind of Manager for You?
  Never Hire People You Can't Fire
  
• 10/08
  Sick Relationships with IPAs
  Efficient or Officious?
  Need Another Doctor?
  Benchmarks Update 2008
  What's the Mission?
  Accounts Receivable Inventory
  Salaries? Hourly? Independent Contractor?
  
• 9/08
  The EHR Problem
  Resisting Change
  Regulatory Compliance for Reasonable People
  Beware Complacency
  Antidotes and Poison
  
• 8/08
  Time to Detail the Interior?
  How Much Should You Earn?
  Lost? Slow Down!
  HMO Thinking
  If You Don't Ask, You Don't Get
  The Real Compliance Problem
  Partnerships? In 2008?
  
• 7/08
  Insurers Don't Need Your Charity
  "Is My Partner Goofy?"
  Start Preparing for the New Guy
  Keep the New Patients Coming
  What the 'Fine Print' Means
  
• 6/08
  Time for Fair Deals for the New Guys
  Not on the Plan? No Problem!
  Second Effort Collections
  Bring Me the $*!@# Chart!
  OSHA Training: Stepchild?
  
• 5/08
  Why Don't Employees Work Anymore?
  Salary vs. Wage
  Check Employment References Better
  Bankruptcy Alert!
  When is Your Cap Check Overdue?
  Protect Yourself from Retroactive Denial
  Capitation Deletions
  Don't Let Them Confuse You
• 4/08
  Defensive Reference Strategies
  And for the Really Bad Apples
  Get a Transcript?
  Employment References: Just the Facts
  Avoid These IT Mistakes
  Employees: Enough? Too Many?
  Run on Time? At Least Try
• 3/08
  One Strategy for Growth: Buy 'Em Up
  Legal Entity: Does it Matter?
  Better Than Advertizing and Free
  What if She Leaves to Compete?
  Is Reported 'Change' Real? Good?
  What does a Desirable Target Practice Look Like?
• 2/08
  Collection Problem? Go Where the Money Is!
  Mission Accomplished!
  Seven Efficiency Tips
  Lost Momentum? Get Back in Gear!
  Smaller Practices Golden for Foreseeable Future
  Find Your Inner Coach
• 1/08
  Private Practice 2008
  Why are CPAs So Disappointing?
  Dentists: Pioneers of Practice Management
  Medicare Alert: Check your EOBs
  Year-end Benefits Statement

---

2007

• 12/07
  Converting 'Their' Patients to 'Our' Patients
  Don't Miss this Coding Subtlety
  Avoid Negotiations from Your Death Bed
  Staffing Your Newly- Merged Group
  Electronic Health Records: Why so hard?
• 11/07
  Smaller Practices: Get Expertise by the Hour
  Satisfaction Surveys? Don't Forget Referral Sources
  Practice Benchmarks for 2007
  Review Your Fees Now
  Get Control of Your Billing Process
  End-of-Year: Compensation Review Time
• 10/07
  Reputation Maintenance Tips
  Make 2008 Better than 2007
  The Quality/Productivity Nexus
  Watch Out for Double Discounting
  Tired of Working for Insurance Clerks?
  The 'Three Filters' Test
  Make Your Next New Associate Stick
• 9/07
  Time to Think About Payroll
  Efficiency Update: MD Pay per RVU
  Groups Are Growing: Proceed with Caution
  Too Many Priorities? Look for Posteriorities
  What it Takes to Build a Group
  Better Content for your Web Site and Newsletter
  Send the 'Respect' Message to Staff
• 8/07
  "Why Doesn't He Fire Her?"
  Pulse Check: A/R Health
  Second Best Marketing Technique
  Rules for Releases
  Basic PR Rules
  Maximize Physician / Midlevel Teamwork
• 7/07
  Which Animal is the Perfect Size?
  Get Peaceful
  Physician, Self-Actualize
  Try Telling Your Landlord 'No'
  What if You Die?
• 6/07
  "Why Are You Telling Me This?:
  Managed Care Mistakes
  Take Advantage of Summer Doldrums
  Universal Health Insurance 2007
• 5/07
  Checked Your Value Index Lately?
  Avoid Group Practice Waste Syndrome
  Pay Fair Provider Salaries
  Practice Closure Options
• 4/07
  My Partner is Embarrassing Me!
  Template for Good Managers
  Old AR? Time for a SWAT Team!
  Higher Productivity: Get Help Seeing Patients
  Eight Steps for Selling a Practice
• 3/07
  What Should Physicians Look Like?
  Put Your Grooming Policy in Writing
  Touchy Topic: Employee Appearance
  Phone Messages and EMR
  "This Is My Third Call"
  Is It Legal?
  Sorry, CPAs: It's Only Accounting
  Price Competition - Insanity
• 2/07
  Dependent on Strangers' Kindness?
  Financial Control: Make it Air Tight
  High Risk Business Decision
  Trust Your Staff? Keep Them Informed.
  Enhance Your Competitive Advantage
• 1/07
  Raise Your Fees! Yes, Really.
  The Trouble with Bankers
  Business Law 101
  Master Plan 2007
  Resolution for 2007: 'Fix' the Front Desk

---

2006

• 12/06
  Commodity Healthcare: "No, Thank You"
  Physician Compensation Six Years Later
  When is it Harassment?
  Do All Lawyers Suck?
  Year-End Contract Review
• 11/06
  Nuances of Business Etiquette
  Need a Couple More Exam Rooms?
  Alert: Some PPOs and HMOs Cheat
  Are You 'Average"?
  Do Good, Get Paid
  Leverage Your Mistakes
• 10/06
  Cementing the New Doctor
  Cut your Second Biggest Expense
  Bonus or Gift? Santa is Coming!
  Eight Collection Fallacies
  Manager Performance Problems
• 9/06
  'Universal' Health Care
  Cut Fat, Not the Red Part
  So, When is Payday?
  Need a 'Vision' Example?
  How Big Should a Practice Get?
  Annual Performance Evaluations--Again
• 8/06
  Employee Privacy on the Job
  Rent Too High? Or Too Low?
  Dis-Appointments
  Management 'Pulse Points' -- Part II
  Physiciains Feeling Blue?
  Appropriate Office Festivities
  Team Spirit Problems?
• 7/06
  Tracking Management 'Pulse Points'
  Manager a Disappointment?
  'Goldilocks' Staffiing
  Median Staffing Ratios and Personnel Cost
  Combining Practices: Good Move but Keep it Simple
  Fifteen Years Later: Smaller Practices Still Preferred
• 6/06
  Bargaining, Haggling and Negotiation
  Recruiting a Colleague: Cast a Wide Net
  When Good IPAs Go Bad
  Capitation Risk Contracts in 2006
  Rethinking Staff Compensation
  Thinking EMR: Think Hard
  Want Patients Writing in Your Appointment Book?
• 5/06
  Phone Access: Get Out of Your Own Way
  Staff Wages: Work from Data
  Employing Your Spouse?
  Get Paid Faster by Insurers
  How's Your Memory?
• 4/06
  Contingency Planning for Optimists
  Recheck Your Discounting Strategy
  How Was I to Know?
  Price Services Consistently
  Déjà vu Again?
  Get Specific in Employment Interviews
  Motives
• 3/06
  Tokens of Appreciation Prove You're Engaged
  Hmm? Say What?
  Need Word-of-Mouth Promotion?
  Let's Look on the Bright Side
  HR Fear Paralysis
  Too Busy? Get Some Help!
• 2/06
  Characteristics of Good Managers
  Let's Be Fair with Managing Partners
  Peter Drucker: 1909-2005
  Don't Take it Lying Down
  What? Why? Huh?
  Shameless Commerce Part II
• 1/06
  Compensation Reviews: An Ugly Business
  Striving for Middling
  Shameless Commerce Part I--Medicare Patients Need Help
  Tending the Garden
  The Buy-In Myth
  Working Harder for Less?

---

2005

• 12/05
  Make Your Schedule Work
  Have a Black-Belt Shopper?
  Stay Focused During Interviews
  Who's Your Sales Rep?
  How Do Your Partners Mesaure Up?
  2006 Practice Wish List
• 11/05
  Walking on Eggs? Don't Hop
  Employee Policies: Time to Refurbish
  Tried and True Telephone Tips
  Don't 'Spin' Yourself
  Employees Acting Weird?
  Please, No More Calls
• 10/05
  Denial and Cut-back Posting Codes
  Track Payer Abuses
  Get Serious with Payers
  Measure Physician 'Activity' Fairly, Too
  Evenhanded Expense Sharing
  Give New Colleagues Some Feedback
• 09/05
  Throw It Away!
  If You Don't Ask "Why?" You Can Believe Anything
  Having Reception Desk Problems?
  Reasonable Collection Technique
  Cruise Missles, Maybe?
• 08/05
  Faulty Personnel Management Thinking
  Tame the Telephone
  Dealing With the Disabled
  Checking a Reference: Be Thorough
  Work Hard, Get Paid
  Ready for the Next Big Thing?
• 07/05
  Some Rules of Thumb
  Why Don't CPAs "Get It"?
  Stay in Control
  "My Employees Act Like Children!"
  Checklist for CPA Practice Review
  Life is a Lease
  Characteristics of Good Negotiators
• 06/05
  Get Your Team Fired Up!
  2005: Mid-Year Course Correction?
  Get Ready: Review Season's Coming
  Seven Adjectives to Describe Your Team
  Building and Keeping Patient Loyalty
  Is Retail Medicine In Your Future?
• 05/05
  "Do You Have Mr. Denning's Chart?"
  Phone Message Blues
  Small Groups: "Taste Great, Less Filling"
  Capitation: Fool's Errand?
• 04/05
  Appointments: Schedule or List?
  How's Your 'Happy' Factor?
  Office Evangelism
  Go Look at Your Employee Files Now
  Okay, Just a Minute There . . .
  Spring Cleaning Time
• 03/05
  Coding: Keep a Balanced Perspective
  Adding Physicians: Avoid Second-Year-Turnover Syndrome
  Let Me Be Blunt . . .
  Persuasion and Politics in Practice
  New Employee: Celebrate!
• 02/05
  Overhead: Cut (Only) the Fat
  Great Workers Hard to Find? Get Flexible.
  Budgets? Yes, for Some Practices
  Insurance Payment Fraud?
  Performance Reviews: How To
• 01/05
  How is Your Manager Doing?
  Managed Care: Get (and Stay) in Charge
  Year-end Benefits Statement
  Don't 'Forget' Hospital Charges
  "Need a Raise? Earn One.

---

2004

• 11/04
  Here's What's Not Working in Marketing
  Collection Benchmarks
  Learning Retail Software
  Plan for Group Member Disability
  Make Your Meetings Work Better
  Trends to Watch in 2005
  "Just What Does She Do, Anyway?"
• 11/04
  Wisdom from the Genera
  Regulatory Fever? Take a Chill Pill
  Busy? Don't Waste Time Being Original
  Time to Multiply by 1.2
  Payroll Relative Values: 2004 Update
  Time for the Annual Payroll Cost Review
• 10/04
  Physicians as Contractors
  Touchy Issue: Managing Partner Compensation
  Capitation: It's a Primary Care Game Now
  Avoid this Potential Tax Trap
  Winds Blowing You Off Course? Trim Your Sails.
  Hiring a Doctor: Get Selective
  Stay in Control of your Largest Practice Asset
• 9/04
  Lawyers: Spend Wisely
  Contingency Plan: Loss of a Partner
  Celebrated any Victories Lately?
  Run the Blitz When Recruiting
• 9/04
  Lawyers: Spend Wisely
  Contingency Plan: Loss of a Partner
  Celebrated any Victories Lately?
  Run the Blitz When Recruiting
• 8/04
  Let's Keep Managed Care in Perspective
  Phone Technology 2004
  The Ultimate Perishable Commodity
  Remember Community Outreach?
  This Progress Note Does Triple Duty
• 8/04
  
  Summer Time: the Livin' is Easy
  What Midlevel Providers are Earning
  Get a Handle on the Right Moniker
  It Just Ain't So
  Manager Showing These Symptoms?
  Paying on Productivity: "Won't This Make Us Competitors?"
• 7/04
  No Means No
  Listen Carefully to Patient Gripes
  Aged Accounts Receivable: Know What You're Examining
  Bigtime Thievery
  Keep Your Eye On the Ball
  Coping with the 'Transformation' of Medicine?
• 6/04
  Spring File Cleaning? Bring Inactive Patients Back
  Summer Time: the Livin' is Easy
  What Midlevel Providers are Earning
  Get a Handle on the Right Moniker
  It Just Ain't So
  Manager Showing These Symptoms?
  Paying on Productivity: "Won't This Make Us Competitors?"
• 5/04
  Control Your E-Motions
  Another Way to Pressure Payers
  Don't Create Bureaucrats
  Sharing Captiation Revenue and Workload
  Abandonment? Excise the Irritants!
  Partner Beefs About Overhead?
• 4/04
  How Consultants Work
  Are You Typical?
  When Should You Call a Consultant?
  Need a Practice Management Consultant?
  The Red Sneaker Effect
  Take This Efficiency Test
  Put Flags on Her Jeep
• 3/04
  Just How Good is 'Good Enough?'
  Try Playing 'Hard to Get'
  Avoid These Classified Ad Mistakes
  Misbehaving Colleague?
  Values Statement
  Sacred Cows
  Standards of Conduct
• 2/04
  Check Your Billing Follow-up. Now.
  Practice Mergers: The Path Can Be Trecherous
  Getting Down and Dirty
  How Are You Doing So Far?
  Hiring Family? Can You Fire Them, Too?
  New Year, New Ideas
  Department of Corrections
• 1/04
  Mining Gold from the Uninsured
  Overstaffed?
  Practice Manager: Get a Good One
  "B" is for "Barter"--and also "Barbarian"
  Reducing Expenses? Don't Forget the Biggest One!

---

2003

• 12/03
  Words for the Wise
  2004-2006: Everything you need to know for the years ahead.
  New Year's Resolution
  Watch Out: You Could Be a Co-Dependent Enabler of your IPA
  Need Another Doctor?
  Pinto's Ten Commandments
  Don't Make These Payday Errors
• 11/03
  Benchmarks Update 2003
  Walking on Eggs? Don't Hop!
  Change the Doctor Numbers
  Just What Are You Trying to Accomplish, Anyway?
  Let's Vacuum the Trunk!
  Still Writing Tickets?
• 10/03
  Does Money Buy Happiness?
  Don't Forget Customer Service
  Hold a (Practical) Compliance Plan Meeting Now
  Deep Thoughts from Antiquity
  Mature Practice? Keep Your Guard Up.
  Wisdom On Winning
• 9/03
  Why So Many 'New Doctor' Deals Fail: Tradition
  There's a Chart Here Someplace!
  Negotiating a Purchase? Ask for a Discount.
  Bargain Hunting? Don't Outsmart Yourself.
  Partnerships: Risky Business
• 8/03
  Missed Charges = Insurer Subsidy
  Promotion, Si. Advertising, Not So Much
  Why Aren't These People Working?
  So, Who Does Your Collection Follow-up?
• 7/03
  Whistleblower Heartburn
  In a Hole? Quit Digging.
  How Some Medical Directors Think
  Out-of-Plan Patients: Gotta Love 'em
  Another Compliance Reminder: Don't Forget OSHA
  Salaried or Hourly: It Matters
• 6/03
  Get Candid Employment References
  Another New Thing?! Please, Not That!
  New Associate in July?
  Idiosyncracy, Quirk, or Unacceptable Behavior?
  Watch Out for Boilerplate
  "I Care About the Money--All of It."
• 5/03
  LLC v. S-Corportation: Does it Matter?
  Romance in the Office: Do We Learn Nothing?
  Acquire the Competition
  Fire-Up New Employees
  Another Way to Commit Health Care Fraud
  Watch Your Step with Employment References
• 4/03
  Beat the Receptionist Problem
  Here's How to Cope with Change
  Patient Satisfaction: Work on the #1 Problem
  Non-competition Agreements in 2003
  Employees and Prunes
• 3/03
  Tax Season: Let's Evaluate the CPAs
  For a Cash Infusion, Go Where the Money Is
  Wonder if Mission Statements Help?
  Don't Take Technology for Granted
  Get a Transcript
• 2/03
  Taking it to the Street
  A Cure for Stalled Practices
  Get Organized, Accomplish More
  Selling a Solo Practice: Don't Wait Too Long
• 1/03
  Billing Office Problem Symptoms
  Quick and Dirty Intelligence
  "Let's Call a Consultant!"
  Computer Vendor a Weasel?
  Running with the Big Dogs: What Hooey!
  Buy This Book!
  2003: Where We Are Now
  Waiting: Don't Mistake Good Manners for Approval

---

2002

• 12/02
  When is a Patient 'New'?
  'Blended' Practice Families
  Be a Better Competitor
  Year-end Benefits Statement
  Compensation Reviews: Proceed with Caution
  Dependent on the Kindness of Strangers?
• 11/02
  Plan For a Better 2003
  Benchmarks Update 2002
  Why Does Rent Go Up?
  The New Associate Expectations Gap
• 10/02
  Feeling Stressed? Some of it's Controllable
  You're A/R in Good Health?
  Getting Ready for Compensation Reviews
  Efficiency Test: MD Pay per RVU
  Don't let Capitation Income Create Group Discord
  Plan for 2003: Improve Productivity and Quality
• 9/02
  How Big is Ideal?
  "This Changes Everything!"
  Medical Necessity Denials: Don't Give Clerks the Last Word
  Send This Letter Now!
  Set your Fees for 2003 Now
  HIPPA Advice for 2002
  It's That Time of Year: Performance Reviews
• 8/02
  "Insurance-Only" These Days?
  "Um, You Wouldn't Want to Resign, Would You?"
  Physicians Are Too Busy
  Buying a Practice: Be Sure You Get It!
  Merger Checklist Explains a Lot
• 7/02
  Business Chivalry
  To Increase Visibility, Get Quoted
  Going on Vacation? Leave Staff a List!
  Managed Care? Take it of Leave it But Don't Blow It.
  Trendy Talk Muddles Thinking
  Cure for Patient Newsletter Writer's Block
• 6/02
  Overhead? Think Allocation.
  Inoculate Against the Gossip Virus
  Are Meetings Worth the Bother?
  Paying Professional Employees
  Track Your Value Index
• 5/02
  'Unacceptable' Physician Conduct
  Eight Steps for Selling a Practice
  Business Law 101
  My IPA's In Trouble!
  Collecting Old Receivables: Good Money after Bad?
  Use Staff to Boost Productivity
• 4/02
  Recognize a Good Manager when you See One
  Messages from the Vortex
  Accounting: History, not Management
  A Lesson in Discrimination from . . .the Airlines?
  Five A/R 'Pulse Points'
• 3/02
  'Working' Your Referral Base
  Price Cutting Suicide
  Can You Salvage a Failed Promotion?
  Closing a Practice? Consider your Options First
• 2/02
  Is It Good Advice?
  Thinking of Capitation? No Risk, No Reward
  The Trouble with Bankers
  Don't Let 'Facts' Confuse You
  Truth is Shorter than Fiction
  Can You Win the Dress Code War?
• 1/02
  Does Quality Care Matter?
  Refresh Your Group's Agreements
  Choose Your Battles
  Deserve a Raise in 2002? Raise Your Fees!

---

2001

• 12/01
  Nuances of Business Etiquette
  Collection Management by Malentendu
  Is Patient Education Billable? Ask a Psychologist.
  Market Share: Meaningful Measure?
  "He Yelled at Me!"
• 11/01
  Economizing? Here's a Way to Save Bigtime
  Health Insurance for All!
  Payroll Frequency
  How Are You Doing?
  Stay Alert to These PPO Scams
  Bungling Your Way to Success
• 10/01
  What are Receivables Really Worth?
  There's No Goodwill Anymore, Right?
  'Buy-In' or 'Earn-In' for the New Guy
  Bonus Season: Proceed with Caution
  Open Clear Communication Channels
  Avoid These Common Supervising Traps
  Who's Watching your Manager?
  HIPAA: The Y2K Boondoggle of 2002
  Measure Patient Satisfaction?
• 09/01
  Jettison Your Junk
  Merging? Weigh Your CPA's Advice Carefully
  What About Physician Morale?
  Celebrate? How?
  Give Staff Morale a Boost
  Coping with No-Shows
• 08/01
  Frugal? Foolish?
  Is Your IPA Going South?
  Adding a Physician, Think Strategically
  Fischer and Ury on Negotiations
  Ten Year Retrospective: Don't be Intimidated by Big Groups
• 07/01
  Management by Slogan
  Can't Afford More Space?
  One Fee Schedule, Please
  Teflon-Line Your Insurance Pipeline
  "But You Never Told Me..."
• 06/01
  Your Silent Partner
  Employment Interview: Ask Hard Questions
  The Tao of Staffing
  Think Clearly About Capitation
  Hiring a Headmaster
• 05/01
  Management New York Style -- Part II
  Telephones Log-Jammed?
  Too Much Optimism?
  Feeling Envious of Big Group Colleagues?
• 04/01
  Afraid to Fire a Loser?
  Eight More Ways to Delight Patients
  Managing New York Style
  Everything Will Be All Right. No, Really.
  Seven Deadly Delegation Sins
  Gratitude With a Twist
• 03/01
  Conduct Your Own Wage Survey
  Recheck Your Discounting Strategy
  The New New Thing (Again)
  The Best Managing Doctors
  Are You Getting a CEO for $1 Per Year?
  I Heard You the First Time
• 02/01
  Benchmarks: In Pursuit of Ordinary?
  Professor Hersey's Big Idea
  "Give Me Your Practice, Please"
  Consider Practicing Baltimore-Style
• 01/01
  Don't Get Distracted in Interviews
  Use Your Schedule to Say, 'Welcome'
  What Makes a Good Partner?
  Save on Supplies
  Need Referrals?
  Don't Cry for Me, Argentina

---

2000

• 12/00
  Unfair Medicare Payment? Ask for More!
  2001 Practice Wish List
  Make Employee Incidents Less Touchy
  Why Do They Do That?
• 11/00
  Four More Phone Management Tactics
  How to Split Variable Expenses
  Taming the Telephone
  Splitting the Pie Fairly
  Rethinking Staff Compensation Reviews
  What's Wrong with your Receptionist
• 10/00
  Denial and Cut-back Posting Codes
  Self-Improvement Bookshelf
  Getting the Goods on Payers
  Keeping Track of the New Kid
  Check Your Personnel Policy for These Landmines
  How Are You Doing?
• 09/00
  Some Weapons for Your Follow-Up Arsenal
  Give Reference Checks Their Due
  Bogus Personnel Truisms
  Punch-Up Your Collection Effort
• 08/00
  More Rules of Thumb
  CPA: Help or Hindrance?
  Negotiating and the Krebs Cycle
  Save or Toss--How to Decide?
• 07/00
  Dealing with the Disabled
  Taming the Telephone
  Health Insurance Isn't Everything
  'Big changes' in Medicine?
  "We're All Adults Here"
  
• 06/00
  Enthuse Your Staff!
  Seven 'Heavenly' C's
  Thinly-Disguised Contempt
  Dear Prospective Partner
  Performance Reviews: Work from a Calendar
• 05/00
  Insurance Coding: It's not a game
  Let Me Be Blunt...
  Adopt This New Employee Approach
  Persuasion and Politics in Practice
  Evangelizing in the Office
  Appointments: Schedule or List?
  Get Happier
• 04/00
  Don't Get Me Started...
  Production and Overhead Goals for 2000
  Recruiting Physicians: Avoid second-year-turnover syndrome
  Specialty Capitation: Don't fall for this sucker ploy
  Supervising Telecommuters?
• 03/00
  Put Your Overhead on a Diet
  Teach New Patients How Managed Care Works
  Performance Reviews Part Deux: How To
  Should Patients Sue HMOs?
  Ten Ideas for Better Meetings
• 02/00
  Performance Review--for Managers
  Where's the !@&%# Chart!
  Time to Clean House!
  Go Look at Your Employee Files Now
  Charge Control Outside the Office
• 01/00
  Y2K Fears Unfounded
  Twenty-first Century: Time for a Budget
  Catch the Cheaters -- Audit Your Managed Care Payments
  For Quality Workers, Dip Into the Part Time Pool
  Proactive Managed Care Thinking for the New Year
  How to Earn a Raise in 2000

---

1999

• 12/99
  Wasting Ad Dollars?
  Year-End Raises?
  Just Do It
  Time to Examine Your Receivables
  Key Trends for 2000
  Groups: Check Your Disability Clause
• 11/99
  To Motivate, Have Some Fun!
  Payroll Relative Values: 1999 Update
  Compliance Mania -- Get a Grip!
  Capitation: Where are we now?
  Job Descriptions: Worth the Effort?
  How Are You Doing?
• 10/99
  Contingency Plan: Loss of a Partner
  No Time for Research? Copy!
  Discounts Killing You? Carpe Diem.
  IRS Trap: Independent Contractors
  Choosing and Using Lawyers
• 9/99
  Is Your Manager in Control?
  Recruiting a Physician Deserves Special Care
  What Physicians are Earning These Days
  PC Applications?
  Staff Training 2000
  Paying Your Managing Partner?
• 8/99
  Time for a Change?
  Thinking Straight About Managed Care
  Get better Telephone Messages
  Recruiting? Work Fast!
  Sometimes, It's 'No'
• 7/99
  It's Summer: Review Your Time Off Policies
  New Phones for the New Century
  Be Glad for Complaints
  Two Aging Boogers
  Robert Townsend on Growth
  Flashes From Our AMA Bureau
  Bright Idea? Take a Focus Quiz to be Sure
• 6/99
  How to Pay Midlevels How Are You Doing?
  Fee Discounting: Proceed with Caution
  This Progress Note Does Triple Duty
  Don't Sign Checks Autonomically
  Failed, Flawed Fads
• 5/99
  "Won't Paying on Productivity Make My Partner a Jerk?"
  Reactivate the Inactives
  Employees a Disappointment? Avoid Creating Drones
  Another Way to Pressure Payors
  Treat Yourself to a Smile
  How to Split Expenses in Groups
• 4/99
  Delegating Authority
  Group Practice Citizenship
  Perils of Perfectionism
  Everything Counts
  Advice by the Hour
• 3/99
  Dumb Ads
  Ration Your 'Routines'
  How to Grow a Manager
  Five Fallacies About Managers
  Collect These Facts to Value a Practice
  Is Your Eye on the Ball or the Competition?
• 2/99
  Names in the Office
  Sacred Cows
  What do IPAs do?
  Passive v. Active Marketing
  Legislative Agenda 2000
  Forming a Group by Merger: Be Careful
• 1/99
  Eight Efficiency Principles for the New Year
  Stopping the HMO Leak
  What Health Care Crisis?
  January: Time for New Ideas
  Resolution 1999: Keep on Track This Easy Way

---

1998

• 12/98
  PPM Cash is Not Better than Stock
  Set Your 1999 Holiday Schedule Now
  HillaryCare Deconstructed
  Thinking Nepotism?
  Capitation Update
  Fin de Siecle
  How Healthy Are Your Receivables?
• 11/98
  'Focused Factories' Will Provide Care
  Annual Practice Statistics Update
  Measure Your Staff's Productivity
  Annual Payroll Cost Review
• 10/98
  Let's Get Blunt
  Mining Gold from the Uninsured
  Office Manager Danger Signals
  Want to Cut Costs? Start at the Top!
  Emperor's Pee Pee on Display
  Unhealthy
• 9/98
  Glacial Speed Ahead!
  Your IPA Sick? Let It Die!
  When to Add an Associate
  4 Common 'Salary' Mistakes
  Stopping the HMO Leak
  Review Your Collection Procedures
• 8/98
  Mind Your Tongue
  Predatory Competition in Group Practices
  "Oh No, Another New Thing?"
  Patient Service Audit
  Sensitive Issue? Stay Away!
  How Much Should You Earn?
• 7/98
  Black Belt Shopping
  Make Patients Job #1
  Buck Rogers Practice
  Open Book Management
  Change the Doctor Numbers
  Let's End the Productivity Bonus
  Winning
• 6/98
  Employees Not Working? Here's Why
  Mission Impossible?
  Mid-Year Update: Big Organizations in Trouble
  Alert: Year 2000 Scam
  Bill All Your Work, Every Time
• 5/98
  It's Time for Annual Practice Detailing
  Penny Wise Management
  Practice Compliance Plan Meeting
  Solve the 'Lost' Chart Problem
• 4/98
  When Patients Can't (or Won't) Pay
  Kicking the HMO's Tires
  Show Me the Money!
  Need New Patients? Quit Preaching to the Choir
  Merging? Beware the CBO
  Qui Tam: Employer's Nightmare
• 3/98
  Promotion ABCs
  Dump All Your 'Partners'
  Your Employees: Salaried or Hourly?
  Go Slow, Do it Later, Stand Still
  Time for an OSHA Review?
  Hard Questions
• 2/98
  Stupid Cupid
  What Does a Desirable Target Practice Look Like?
  Growth by Acquisition
  Non-Compete Covenants: Vulgar & Necessary
  Good News: New E&M Guidelines!
  Here's How to Cope with Change
• 1/98
  1998: Meltdown Year for PPMCs
  Mainstream HMO Bashing
  Resolved 1998: Cut Front Desk Burnout
  Employment References: Proceed With Caution
  Year-end Benefits Statement

---

1997

• 12/97
  "Doctor Will Be With You Shortly"
  S-Corp or LLC: Does it Matter?
  Computer Disasters and How to Avoid Them
  Receivables Too High? Collect from Insurers First
• 11/97
  Fraud Alert for ICs
  Measure Your Staff's Productivity
  Annual Practice Statistics Update
  More Management Wisdom
  Your CPA's FEE: Value or Waste?
• 10/97
  Some Contracting Myths
  Checklist for Hiring a Consultant
  PPMCs: Two More Reasons to Say 'No, Thanks'
  Waiting Room or Holding Tank?
  Get Patients 'In' Faster
  Getting Your Share of the HMO Business
• 9/97
  Pre-Selling the Solo Practice
  Want a Raise? Get More Productive.
  When is a Patient 'New'?
  Staffing Merged Practices
  Pare Your Overhead: Skin the Landlord
• 8/97
  August 1997: Where We Are Now
  Trends to Watch
  How to Evaluate MCOs
  Getting Paid in 1998 and Beyond
  Mainstream Medical Practice: Bigger is Bunk
• 7/97
  Contract Provisions Checklist
  Nine Tips to Reduce Practice Stress
  Specialists: Survey Your Referral Sources
  Want Quality? Reduce Errors.
  The Associate Expectations Gap
  Traps in Managed Care Contracts
• 6/97
  Check These A/R 'Pulse Points'
  Performance Review Pointers
  How'm I Doin' Boss?
  How Many Employees?
  What's Retail Now?
• 5/97
  Courtesy Discounts? These Days?
  How to Fire Employees
  Start Honing Your Effectiveness
  Right-Sizing Your Practice
  Send This Letter Now!
• 4/97
  Merging's Not Easy -- Here's Why
  Use a Swat Team to Collect Old Receivables
  The View From the CFO's Seat
  Dividing the Cap Check
• 3/97
  Walking the Managed Care Walk
  Talk the Talk
  The Synergy of Meetings
  Winning Medical Necessity Denials
• 2/97
  Motivating Hired Professionals
  Principles and Honor
  Overhead? Think Allocation
  This Year's Buzzword
  Selling a Practice? Prepare an Offering Document
  Heard This Great Dirt?
• 1/97
  the News: Develop a PR Plan
  Cure for Newsletter Writer's Block
  A Tale of Two PPMCs
  Five Minute CPT Update
  Cure for Patient Newsletter Writer's Block
  Riddle: What Spits, Bites and is Mainly Disagreeable?

---

1996

• 12/96
  Beat 1996!
  Ten Ways to Develop Your Staff & Productivity
  Creative Writing 102: Interpreting Resumes
  Year-End Benefits Statement
  Check Your Medicare Carrier's Fees Now
  Build Patients' Confidence in Your Staff
• 11/96
  Payroll Relative Values: 1997 Update
  Apply the Smell Test
  Getting Ready for Compensation Reviews
  Beware the Insolvent IPA
  Seeking Advice?
  New-think About Managed Care and Capitation
• 10/96
  Annual Practice Statistics Update
  Here's How to Get More Valuable
  Accounts Receivable 'Normals' by Specialty
  Errors? Theft? Check These A/R Pulse Points
  Gossip: The Morale Virus
  Get Your Competitors' Patients this Ethical Way
• 9/96
  What is it with Bankers?
  Good Advice from 'Life's Little Instruction Book'
  Dress Codes for Doctors
  Sample Grooming Policy Language
  Risk Sharing
  How to Combat Competition
  Do Your Employees Look Right?
• 8/96
  Dog Bites Man
  Get Messages Reliably
  Specialists: Get More Referrals
  Demoting a Worker? Think Again.
  Practical Rationing
  Is High Productivity Good or Bad?
• 7/96
  Cash Basis Accounting: Hazardous to Decisions?
  Enhance Your Competitive Advantage
  These 'Facts' About Workers Could Lead You Astray
  Evaluating 'Expert' Advisors
  Managed Care Savings: It's Not About Your Fees
  Some Rational Thoughts About MIS
  Risk Contracting? Check These Issues First
  This Just in from the Playboy Advisor
• 6/96
  Permission to Say 'No'
  Beware the Irreversible Decision
  Payroll Frequency
  Market 'Clout'
  Caution: Bonus Problems Ahead?
  Analysis Paralysis? Implementation Stagnation?
  Mergor or Mergee?
  Characteristics of Superior Managers
• 5/96
  Fight It or Flow With It?
  Mistakenly Successful
  PMCs: A Contrarian's View
  When is it Illegal Harassment?
  Phone Etiquette Fine Points
  Get Paid for Patient Education
• 4/96
  Quality Indicators
  Honesty Best Policy with Employees
  Musings
  Define and Measure Your Quality
  High Quality v. Commodity Health Care
• 3/96
  'Earn-In' as De-Motivator
  Get Paid for Managing the Care
  Time to Remodel Your Superbill?
  Over-Staffed?
  Keep Third Parties Honest
  Give Waiting Patients a Wild Ride
• 2/96
  Wisdom From PhyCor
  When Should You Sell?
  Collections Myths
  Managers Need Supervision, Too
  Group Practice Contracts
• 1/96
  Dealing With Dis-Appointments
  A Big DON'T for Merger Projects
  Patient Surveys? Well. . .
  Keep Your Wages Fair
  CPT Refresher for 1996

---

1995

• 12/95
  Is Your IPA Going South?
  Physician Recruiting Protocol
  MSOs as Agents
  Trouble With MSOs
  Recruiting: Think Strategically
  Year End Quiz for 1995
  Beating the Staff Blues
• 11/95
  Update 1995: What's the Deal on HMOs?
  2000: A Minor Nit
  Capitation Rates These Days
  Profession or Business?
  Tell Your Staff the No-Nos
  Record Retention Guidelines
  Chuck It Out!
• 10/95
  Characteristics of Good Negotiators
  Five Ways to Speed Insurance Payment
  Innovation in Oregon
  Preparing for Murphy
  Stop Lobbing Interview Softballs
• 9/95
  How Am I Doing? Part II
  Management Fads
  Your Silent Partner
  Feeling Envious of Big Group Colleagues?
  One Fee Schedule, Please
• 8/95
  Beat the Holiday Rush: Thank Referrings Now
  Big Groups Make Sense? Don't Bet Your Pension!
  How Am I Doing?
  Finding the Perfect Manager
  Annual Practice Statistics
• 7/95
  How Much Office Can You Afford?
  Listen to This . . .
  Friendly Enough? Patients Love It.
  Evaluating Capitation Risk
  Office Too Small?
  Calling Mr. Rockefeller
• 6/95
  Why Capitation?
  Some Basic Capitation Definitions
  Give Your Staff This Quiz
  Paying Your Managing Partner?
  Telephone Bottlenecks
  Health Care Inflation's Down
  Qualities of Good CEOs
• 5/95
  Delegation Mistakes
  Specialists: Let Your Manager Harvest Referrals
  Why We're Optimistic for Physicians
  Unfair Termination: Lawsuit Lotto
  What's Your Practice Worth?
• 4/95
  Interviewing? Get Relevant!
  Appointment Scheduling Hospitality
  Save on Supplies
  What Makes a Good Partner?
  Divining Motives: Prescription for Frustration
• 3/95
  Competition Getting Ugly? Tell 'em to Quit!
  Keep Your Ear on the Rail
  Computer Recommendation
  'Silent' Discounts? Use This Tool to Catch 'em
  Since When is 'Average' Good Enough?
• 2/95
  Controlling the Phones
  Are You a Nomad or an Agrarian?
  Phone Traffic Tactics
  Bucking the Contracting Trend
  Variable Expense Controversy? Ask Your Staff
  Splitting Expenses Fairly
• 1/95
  Rethinking Staff Compensation
  Conduct Your Own Wage Survey
  New Year's Resolution: Quit Listening to 'Experts'
  The RFP: Put Your Questions in Writing
  Active Voice Management
  1995 Practice Wish List
  How to Watch a Computer Demo

---

1994

• 12/94
  The Last Resort
  Top 10 Collection Tips
  10 Personnel Myths
  Medicare Announces Good News for Surgeons
  How to Check References
  Medicare Appeals Protocol
• 11/94
  Opening Up 'Closed' Panels
  Sample 'Lobbying' Letters
  Choosing and Using Lawyers
  Insurance Tactics from the Underground
  Keeping Track of the New Kid
• 10/94
  How Much Should You Earn?
  Negotiating for Fun and Profit
  New Associates: No More Double Dipping?
  Memo From the Publisher
  Make Employee Incidents Less Touchy
• 9/94
  The Rules of Thumb
  Why Are CPAs Such a Disappointment?
  Time to Update Your Employee Handbook
  When Your Partner Says 'I Quit'
  Rethinking Sick Leave
  Should This Document Be Saved?
• 8/94
  A Valuable Resource
  Year-End Deadline for Stark II Compliance
  Managed Care Contract Hazards
  Changing Your Contract
  Time for Waste Watchers?
  Contract Termination
• 7/94
  Find 'Em Fast
  Examples of Unlawful ADA Employment Discrimination
  Dealing with the Disabled
  MSO? Just Say No
  Use a Job Description to Set Performance Standards
  Evaluate Your Manager
• 6/94
  Spend Five Minutes with your Receivables
  Time for a Billing Service? Maybe Not
  Keep Patients with Better Exam Communications
  Put it in Writing
  Save Money on Legal Fees
• 5/94
  Start Merger Projects Right
  Fire Up Your Staff
  Say You're Sorry
  Phone Phinesse
  Patient Pleasers
• 4/94
  Cash in the Office
  Perspective: Where We Stand Now
  Thinking of Merging? Read This List
  Characteristics of Good Patient Relations
  Shopping List for Office Managers
  Patient Communication & Employee Attitudes
• 3/94
  How Many Could You Handle?
  Make Performance Reviews a Habit
  Difficult Recruit? Sell the Vision
  Teach Patients the Managed Care Rules
  Minimize Your Risk
  Self Improvement Bookshelf
  Specialty Capitation? Not!
• 2/94
  Production Goals for '94
  Six Managed Care Strategies
  Managed Care Strategic Errors
  Stay Rational About Raises
• 1/94
  Meetings? In Solo Practices?
  Manager Problems? Do it Yourself?
  Make Decisions and Write Them Down
  Can You Earn a Raise in 1994?
  Need a (New) Manager?

---

1993

• 12/93
  What Case Management Really Means
  Employee Files: A Lot Like Patient Charts
  Ready for a Budget?
  Personnel Records Retention Requirements
  Football is Fun, Coding Isn't
• 11/93
  What's New in Progress Notes?
  Patient Take-Home Progress Note
  Payment Denied
  Let's Celebrate!
  Preparing the Payroll: Too Much Work?
  Asking the Obnoxious
  Contracting for Managed Care? Ask 20 Questions
  Success Me, Please
• 10/93
  Design Your Own Message Form
  Double Trouble When Recruiting a Doctor
  The Clinton Plan: No health care reform yet
  Telephone Messages: Get the right answers
  Recruiting: Shotgun or Rifle
  Ten Simple Ways to Solve Patient Complaints
  Review Your Time Off Policies
• 9/93
  Self-Referrals are Winding Down
  Write a Winning Appeal Letter
  Centrex Phones: Save Money and Enhance Service
  Just Do It!
  Stealing with the Checkbook
• 8/93
  Growing Your Practice? Be Realistic
  Let's Stop Wasteful Meetings
  Time to get PC Literate
  Look Before You Leap
  Predictions for 1994
• 7/93
  Get Ready for the Coming Boom
  What's Your Value?
  Medicare Takes a Lesson from the IRS
  Dividing Expenses: Keep It Simple
  Full Time Advantages of Part Time Workers
  Getting Rid of Problem Patients
• 6/93
  Prediction Scorecard
  Actions to Take Now
  Employment Reference Precautions
  CLIA and Shared Labs
  An Ominous Case Study
  Too Many Employees?
  Employment Laws
• 5/93
  Too Busy? Time to Reorganize
  You're Fired!
  Success is in the Details
  Life at the Margin: Avoiding Incremental Cost
  How Big Should Your Practice Get?
• 4/93
  Political Action Primer
  When They Can't (or Won't) Pay
  Watch What You Say About Former Employees
  Keep New Patients Coming
  Computerizing Your Appointment Book? Think Twice!
  Review Your Fees Today!
• 3/93
  Setting a Reasonable Collection Policy
  Management Consultants: When & How to Use Them
  HMO Pearls
  Make the First Day Count
  The Non-Exempt Manager
  Managers in Trouble
• 2/93
  Employee or Not?
  Top-Down Cost Containment
  Bill All the Hospital Work
  What's at Reasonable Collection Standard These Days
  Who Hired These Bureaucrats?
  Four Critical Questions for Every Manager
• 1/93
  Consider Buying Up the Competition
  The Source of Wealth
  Collect the Valuation Facts
  Skating on Legal / Ethical Thin Ice
  Charge Controls

---

1992

• 12/92
  Cutting Waste? Start with your Payroll
  Take this OSHA Quiz
  Too 'Busy' for Hospitality?
  Names in the Office
  Optimizing Time for Your Personal Life
  Is Your CPA Doing a Good Job?
  No Health Insurance? C'mon Down!
• 11/92
  Getting HMO Contracts
  Treat Patients Right
  Why all the Secrecy?
  Staying Rational About Discounts
  Tightening Collections? Go Where the Money Is
  Employee Bonuses that Work
• 10/92
  Myths About Managers
  Speed the Intake Function
  Beware the Unplanned Practice Sale
  What Landlords Don't Want You to Know
  Hospitals are After Your Patients
  Never Say . . .
  FAX the President
• 9/92
  When is it Good Enough?
  Independent Contractor Trap
  Groups Without Walls
  Proactive v. Reactive Marketing
  Computers Gone Sour
  Considering A Computer Change?
• 8/92
  Trends In Insurance
  Seven Tips to Increase Productivity
  Is This a Good Idea?
  Practice in the Corporate Form?
  When Patients Have to Wait
  Five Reasons Employees Don't Work
• 7/92
  Too Many Doctors?
  Get New Employees Off on the Right Foot
  Everything Counts
  Stopping the HMO Leak
  Trends in Medicine
  What's Your Mission?
  Measure Your Staff's Productivity
  Poles Apart: Negotiating Fair Associate Contracts